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Job Openings

First Tier Technology : Financial Services

Applicaton Support Engineer - Level III

Post Date : 02 Sep, 2016   |   Expiry Date : 31 Dec, 2017
 
Location : Ann Arbor, MI        
Skills : Application Support, Linux Admin,Perl,Shell Scripting, Real-time Messaging Systems, multi-threaded applicatons, TCP/IP,Socket,RMI,Java and Middleware Software Support        

mmediate Long Term Contract Opportunity - Ann Arbor, MI Application Support Engineer - Level III Primary Skills: Application Support, linux administration, Perl, Shell Scripting, Real-Time Messaging Systems, multi-threaded applications, TCP/IP, Socket, RMI, Java and Middleware Software Support Description:  Job Description, Required Skills, Education, Experience: Responsibilities: Monitor, maintain, & support client facing applications as well internal enterprise systems Research and resolve problems escalated from Level 1 and Level 2 support Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content Provide Support Leadership in designated support systems Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II Work with peers and vendors to design technical solutions to complex application issues Develop and deploy scripts and processes to enable and test Highly Available and Disaster Recovery environments and mechanisms Study software documentation to understand our applications business and technical alignment for providing maximum support Analyze statistics and Incidents to develop and execute availability improvement plans Focus on service restoration and reducing Mean Time To Restoration (MTTR) Provide support guidance and direction for Engineer I associates within Production Support Applications Provide 24/7 on-call support on rotating schedule including specific designated systems for issues that are escalated from Level 1 and Level 2 support  System Knowledge Acquisition Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system Continued comprehension of proprietary systems and subsequent system and procedural updates Provide the role of SME for the systems designated by Management  Perform operational duties that ensure seamless operation of production systems Configure and deploy new infrastructure into the production/QA/development environments  Deploy and/or roll-back new application versions to production/QA  Perform routine maintenance on application servers and track system performance  Recognize opportunities for improved process or procedures  Communication/service Communicate to the Management about service disruption  Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis  Coordinate with other internal organizations to restore service (business, networks, server engineering, database administration, et c.)  Provide excellent service to all Production Support clients and business partners Required Skills: •4 year college degree  •3-4 years related experience  •5 years total experience  •Linux administration skills  •Perl and Shell Scripting  •Experience in working with real-time messaging systems  •Experience in working with concurrent and multi-threading applications  •Experience in working with distributed messaging systems and applications  •Experience in working with low-latency and high performing systems  •Experience in debugging Java memory/thread dumps, TCP dumps, OS core dumps  •Strong familiarity in TCP/IP, Socket, RMI and Networking  •Strong familiarity with SQL and Oracle Database administration and operation  •Java and Middleware Software Support Experience  •Strong learning agility, curiosity and problem solving skills  •Solid written and verbal communication skills  •Ability to act independently with limited supervision within scope of responsibility.  •Leadership skills. Ability to take charge and lead others in service restoration  •Ability to cross train and provide direction for other associates  •Ability to practice Continuous Process Improvement Preferred Skills, Education, Experience: ***BS Degree Required***  

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